Refund & cancellation policy

Last updated: 10 October 2026

When paid features are introduced, this policy will apply. Prices and what is included will be shown clearly before you pay, and this page will be updated before any paid plan launches.

Subscriptions

• You can cancel a subscription at any time from your account. It will not renew, and you keep access until the end of the period you paid for.
• We do not give partial refunds for unused time in a period, except where the law requires it.
• Before an annual plan renews, we will remind you by email.

One-time purchases (for example reports)

• If a purchased report or feature is not delivered, or does not work because of a fault on our side, tell us within 7 days and we will fix it or refund you in full.
• Because digital content is available immediately, purchases that were delivered and work as described are not otherwise refundable.

Duplicate or mistaken charges

If you were charged twice or charged in error, we will refund the extra amount in full.

How to ask for a refund

Email support@mylagnesh.com from your account’s email address with the payment or order ID and the reason. Approved refunds go back to the original payment method, usually within 5–7 working days, depending on your bank or payment provider.